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Marlon Michelo

Microsoft Copilot training and AI transformation

Training how to use Copilot properly and helping organisations do it responsibly. Experienced corporate trainer with 17 years in education.

© Michelo Services ltd. All rights reserved.

What We do

I train people to use AI at work, focusing on Copilot as well as other third party AI tools, and help organisations show they've adopted it responsibly.Microsoft Copilot and AI trainingMost organisations buy Copilot licences before they decide how people will use them. Training is usually where that gap closes.I run practical sessions built around the work people actually do: drafting, summarising, analysis, meeting notes. Not feature tours.Delivered to blue-chip teams through BPP, and as part of the AI curriculum I wrote for an adult college.90-minute team session
Half-day departmental workshop
Six-week adoption programmeAI policy and governanceRegulators are clear that organisations should be able to explain how they use AI. Most can't, because nobody has written it down.I produce the documentation that answers that: use policy, staff agreement, risk assessment, tool register, and a straight set of answers for when someone asks.Built first for children's residential homes, where the standard is highest.Quality and programme assurance in educationInfluence Without AuthorityA workshop on getting decisions moved when you don't hold formal authority over the people making them. Seventeen years of teaching, condensed into a half day.

Delivery recovery is enabled by the
Authority Without Hierarchy framework

Who I Am

I teach people to use technology that moves faster than the training around it.Seventeen years in education. I've led IT and computer science departments, directed a programme at a prestige private college in London, and written curriculums from GCSE through to pre-university level.I've delivered AI and emerging technology training to teams at blue-chip firms, including KPMG graduates. Alongside that I write and deliver AI and digital skills programmes in London, and I verify examinations for Pearson Edexcel.One passion of mine involves helping the Children's Home Sector in the UK. I run SureShift Care, a staffing agency supplying Ofsted-registered children's homes. That work keeps me close to what responsible technology use looks like when the consequences are real rather than theoretical.Most of what I do comes down to the same thing. Take something complicated. Make it usable. Make sure the people using it understand where it can go wrong.Want to collaborate? Get in touch.

Community Impact

The Digital Stability Initiative

Alongside my work stabilising high-risk AI and digital programmes, I run a small number of pro bono digital skills workshops for children’s homes and young people in care. The aim is simple, build digital confidence, practical capability, and safe AI use for those who need it most.

Sessions focus on

  • Digital confidence for everyday life and future employability

  • Safe, responsible use of AI tools [what to use, what to avoid]

  • Misinformation, manipulation, and online safety

  • Practical skills [documents, email, basic productivity, workflows]

  • Confidence building through small wins, not theory

Safeguarding and boundaries

  • Sessions are delivered on-site, with staff present at all times

  • No photos or identifying information are taken or shared

  • Content is age-appropriate and designed around safety-first digital habits

  • This initiative is intentionally limited in volume to protect quality and consistency

Partnership model

I prioritise delivery through existing children’s homes and youth support organisations, so the work sits inside established safeguarding structures.

Pro bono digital skills workshops for children’s homes, delivered through safeguarding-led partners.

Request a workshop

[email protected]

Contact

[email protected]
(+44) 07704 238 644

Every meaningful project begins with a conversation. If you have an idea, a challenge, or simply want to explore what technology, learning, or better systems could unlock for you or your organisation, feel free to reach out. I read every message and reply when I can add real value.

Thank you

Your message has been received. I appreciate you taking the time to reach out, and I will get back to you as soon as I can offer something thoughtful and useful. Until then, thank you for opening the door to a new conversation.

AI Risk & Regulation Programme
for Regulated Organisations

Helping organisations deploy AI safely by reducing human failure, not just technical risk.Depending on the organisation and stage of AI adoption, this may be preceded by a short diagnostic or followed by ongoing advisory support.The right approach is agreed after an initial conversation.

Layer 1: Exposure

We identify where AI is actually being used, where judgement is exercised, and where risk accumulates quietly through day-to-day decisions.

Layer 2: Stability

We focus on stabilising human behaviour around AI use, reducing over-reliance, unsafe shortcuts, and decision volatility without banning innovation.

Layer 3: Defensibility

We help organisations demonstrate that reasonable, proportionate steps have been taken to manage AI risk in a way that is practical, auditable, and credible.

Local authority opportunities

I work with local authorities to identify where AI adoption is stalling, clarify decision ownership, and restore momentum without escalation or political exposure.

StepFocusOutput
Friction Review1 hour 30 mins diagnostic with 2-31-page map of where decisions loop, where authority gaps exist, where pilots stagnate
Stabilisation Sprint4-6 weeks targeting priority friction areasDecision protocols, stakeholder alignment, safe pilot design
Programme AssuranceOngoing monthly supportGovernance attendance, friction monitoring, scenario-based coaching

Independent Quality and Programme Assurance

Education and Public Sector Learning

What we do

Providing independent, evidence-led assurance to help education and learning organisations understand whether their provision, governance, and documentation will withstand external scrutiny.Focusing on judgement, not delivery. Assessing risk, alignment, and evidence quality so leaders can act before scrutiny begins.

Assurance Scope

Typical assurance reviews may include:

  • Inspection readiness and compliance assurance

  • Programme governance and delivery risk assessment

  • Safeguarding and regulatory assurance

  • Evidence validation and audit trail strength

  • Alignment between policy, practice, and reported outcomes

Each engagement is proportionate, time-bound, and context-specific.

What we do

My work is independent of delivery.This separation ensures objective judgement and defensible assurance for senior leaders, boards, and funders.

Relevant Experience

  • Senior leadership experience across regulated education and public sector learning environments

  • Assessor and reviewer for Assessments and unit specifications for Pearson UK.

  • Independent assessment and quality assurance activity for Pearson (2018–present)

  • Programme, safeguarding, and quality assurance across multi-site and publicly funded contexts

Contact

Marlon Michelo
Independent Quality and Programme AssuranceEmail: [email protected]

AI Enablement Sessions

Practical AI Systems for Professionals
AI capability for marketing and content teams who don’t want to fall behind.

Sign up for our small-group live sessions focused on workflow, decision quality and AI integration.

90-minute live sessionSmall groupPractical demosQ&A

AI Use-Case Sorting Sheet - Preview
AI Ready — Module 1 of 6

The AI Use-Case Sorting Sheet

Pick an area of your business below. For each one, answer five short questions. By the end you'll have a map of where AI could actually help, and where it shouldn't touch at all.

Area

One line per question is enough. Be honest rather than thorough.

Your AI map

Nothing mapped yet. Choose an area above to start.
What's next

This sorting sheet is Module 1 of 6

Modules 2 to 6 cover how to connect this map to real workflows, who on your team needs which level of AI skill, where the boundaries should sit, and how to turn all of it into a curriculum your business can actually run. They land by email, one at a time.

Your map above stays in your browser only. Downloading it is the only way to keep a copy.
(function() { var AREAS = ["Admin","Sales","Marketing","Customer service","Operations","Finance","HR","Compliance","Decision support"]; var QUESTIONS = [ { key: "repetitive", label: "What's repetitive?" }, { key: "slow", label: "What's slow?" }, { key: "errorProne", label: "What's error-prone?" }, { key: "judgement", label: "What needs judgement?" }, { key: "noAutomate", label: "What should not be automated?" } ]; var root = document.getElementById('ai-ready-m1'); var grid = root.querySelector('#m1-areaGrid'); var panel = root.querySelector('#m1-panel'); var panelTitle = root.querySelector('#m1-panelTitle'); var questionsWrap = root.querySelector('#m1-questions'); var saveBtn = root.querySelector('#m1-saveBtn'); var cardsWrap = root.querySelector('#m1-cards'); var emptyMsg = root.querySelector('#m1-empty'); var downloadBtn = root.querySelector('#m1-downloadBtn'); var activeArea = null; var map = {}; // area -> {repetitive, slow, errorProne, judgement, noAutomate} AREAS.forEach(function(area) { var btn = document.createElement('button'); btn.type = 'button'; btn.className = 'm1-area'; btn.textContent = area; btn.dataset.area = area; btn.addEventListener('click', function() { openArea(area); }); grid.appendChild(btn); }); function openArea(area) { activeArea = area; Array.prototype.forEach.call(grid.querySelectorAll('.m1-area'), function(b) { b.classList.toggle('active', b.dataset.area === area); }); panelTitle.textContent = area; questionsWrap.innerHTML = ''; var existing = map[area] || {}; QUESTIONS.forEach(function(q) { var wrap = document.createElement('div'); wrap.className = 'm1-q'; var label = document.createElement('label'); label.textContent = q.label; var ta = document.createElement('textarea'); ta.dataset.key = q.key; ta.value = existing[q.key] || ''; wrap.appendChild(label); wrap.appendChild(ta); questionsWrap.appendChild(wrap); }); panel.classList.add('open'); panel.scrollIntoView({ behavior: 'smooth', block: 'nearest' }); } saveBtn.addEventListener('click', function() { if (!activeArea) return; var entry = {}; var any = false; Array.prototype.forEach.call(questionsWrap.querySelectorAll('textarea'), function(ta) { entry[ta.dataset.key] = ta.value.trim(); if (ta.value.trim()) any = true; }); if (!any) return; map[activeArea] = entry; var areaBtn = grid.querySelector('.m1-area[data-area="' + cssEscape(activeArea) + '"]'); if (areaBtn) areaBtn.classList.add('done'); renderCards(); panel.classList.remove('open'); }); function cssEscape(s) { return s.replace(/"/g, '\\"'); } function renderCards() { var areas = Object.keys(map); cardsWrap.innerHTML = ''; emptyMsg.style.display = areas.length ? 'none' : 'block'; downloadBtn.style.display = areas.length ? 'inline-block' : 'none'; areas.forEach(function(area) { var entry = map[area]; var card = document.createElement('div'); card.className = 'm1-card'; var h4 = document.createElement('h4'); h4.textContent = area; card.appendChild(h4); QUESTIONS.forEach(function(q) { if (!entry[q.key]) return; var row = document.createElement('div'); row.className = 'm1-row'; var b = document.createElement('b'); b.textContent = q.label + ' '; row.appendChild(b); row.appendChild(document.createTextNode(entry[q.key])); card.appendChild(row); }); var edit = document.createElement('button'); edit.type = 'button'; edit.className = 'm1-remove'; edit.textContent = 'Edit'; edit.style.marginRight = '14px'; edit.addEventListener('click', function() { openArea(area); }); var remove = document.createElement('button'); remove.type = 'button'; remove.className = 'm1-remove'; remove.textContent = 'Remove'; remove.addEventListener('click', function() { delete map[area]; var areaBtn = grid.querySelector('.m1-area[data-area="' + cssEscape(area) + '"]'); if (areaBtn) areaBtn.classList.remove('done'); renderCards(); }); card.appendChild(edit); card.appendChild(remove); cardsWrap.appendChild(card); }); } downloadBtn.addEventListener('click', function() { var lines = ["YOUR AI MAP", "AI Ready - Module 1", ""]; Object.keys(map).forEach(function(area) { lines.push(area.toUpperCase()); QUESTIONS.forEach(function(q) { if (map[area][q.key]) lines.push('- ' + q.label + ' ' + map[area][q.key]); }); lines.push(''); }); var blob = new Blob([lines.join('\n')], { type: 'text/plain' }); var url = URL.createObjectURL(blob); var a = document.createElement('a'); a.href = url; a.download = 'my-ai-map.txt'; document.body.appendChild(a); a.click(); document.body.removeChild(a); URL.revokeObjectURL(url); }); })();